Privacy Policy
Last updated: July 2025
1. Our Commitment to Privacy
At RegEd, we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We also comply with relevant state-based health records laws and professional standards set by AHPRA and the Occupational Therapy Board of Australia.
This policy outlines how we collect, use, store, and disclose personal information provided by educators, parents/carers, professionals, community organisations, and app users.
2. What Information We Collect
We may collect the following types of information:
a. Personal Information
Name, date of birth, and contact details (email, phone, address)
Professional role (e.g., educator, parent, therapist)
Service or organisation name
Payment details (for invoicing or service access)
Consent-related information
b. Sensitive and Health Information
If you use our app, engage in any assessments, or share student profiles:
Health and disability-related information
Sensory profiles, developmental history, or functional needs
Any information voluntarily provided about a child, student, or client
Information about support needs, behaviours, or goals
We only collect sensitive information with informed consent, and only when necessary to provide support, professional development, or digital service functions.
3. How We Collect Information
We collect information through:
Website forms (e.g., opt-ins, contact forms, service sign-ups)
Assessment or intake forms
Surveys or consultation documents
Emails, phone calls, or in-person meetings
Interactions with our app or digital platforms
Purchases, downloads, and subscriptions
Wherever possible, we collect information directly from you. If someone else provides your personal information (e.g. a referral), we will take reasonable steps to notify you.
4. Why We Collect Personal Information
We collect, use and store your information to:
Deliver services, resources, and assessments
Communicate with you about your bookings or support
Respond to enquiries and provide professional advice
Send newsletters, updates, or promotional emails (with your consent)
Customise content or app outputs to your needs
Maintain compliance with NDIS or AHPRA standards (if applicable)
Improve our services, systems, and user experience
We only collect personal and sensitive information that is reasonably necessary for our business activities.
5. How We Use & Share Your Information
We only share your personal information:
With your explicit consent
With professionals you nominate (e.g., school staff, therapist, GP)
With subcontractors or service providers (e.g. payment processors, IT support) who must comply with strict privacy and confidentiality obligations
Where legally required (e.g., child protection or legal obligation)
To protect life, health, or safety if there is a serious threat
We will never sell or rent your personal data to third parties.
6. Data Storage and Security
We store data:
In secure cloud-based platforms (e.g., GHL, Supabase, encrypted databases)
With password-protected devices and user access controls
With regular backups and data access logs
In compliance with the Notifiable Data Breaches Scheme
We will never sell or rent your personal data to third parties.
6. Data Storage and Security
We store data:
Request access to the personal information we hold about you
Request correction of your data if inaccurate or out-of-date
Withdraw consent at any time
Request deletion (subject to legal and ethical obligations to retain records)
To request access or changes, please contact us at:
[email protected]
8. Marketing & Email Communication
We comply with the Spam Act 2003 (Cth). We only send marketing or update emails when:
You have opted in via forms or bookings
You can unsubscribe at any time via the email footer
Your preferences are respected across our platforms
We do not send unsolicited commercial emails.
9. Use of Cookies & Analytics
Our website may use cookies and third-party analytics (e.g., Google Analytics) to:
Improve user experience
Monitor site traffic and patterns
Offer targeted content or ads (with anonymised data)
You can disable cookies in your browser settings.
10. Children and Young People
We do not knowingly collect personal information directly from children under 18 without the involvement of a parent, guardian, or education provider. All data relating to children is handled with heightened sensitivity and, where relevant, de-identified in app or report outputs.
11. Third-Party Services
Our platforms may contain links to external websites or services (e.g., Stripe, Calendly, Zoom, Thinkific, OpenAI integrations). We are not responsible for their privacy practices, so we encourage you to read their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or service changes. The most recent version will always be available on our website. We recommend reviewing it periodically.
13. Contact Us
If you have any questions, concerns, or complaints about how we handle your information, please contact:
RegEd – A project of Gain Occupational Therapy
[email protected]
www.reged.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:
1300 363 992
www.oaic.gov.au
